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An Architecture for Facilitating Two-Way G2C Relationships in Public Service Delivery
2018
International Journal on Advanced Science, Engineering and Information Technology
Public service delivery is typically managed and executed by government institutions. While government institutions have employed specific measures to provide the best possible services, expected level of service still cannot be met at specific points. Egovernment applications have been used to remedy the situation, but their inability to capture specific and temporary user needs renders them ineffective in handling the situation posed by the specific needs. We propose an e-government
doi:10.18517/ijaseit.8.4.6515
fatcat:fq6bn6oqj5b6na3cphjtkoarqa