AN EMPIRICAL STUDY ON STRESS AMONG EMPLOYEES IN HOTEL INDUSTRY

Ajeet Kumar, Lal Mohan
unpublished
People in hotel industry have to deal with customers from diversified options in all aspects. When dealing with all kind of people, the employees mind should be free and he should have stress free environment to work with. Companies are introducing new technology, target fixation, continuous monitoring for completion of assigned work and downsizing to compete in the global market. This changing scenario creates more stress on employees in service industry particularly hotel. There are many
more » ... rs which causes stress among employees. The environment where the employees living, organizational factors, group factor and individual factors trigger the stress among employees. If we understand the specific trigger, then only we can alleviate the stress among employees. If the stress persists among them, it would affect the service quality delivered to the customers. So the research question here is to find what the causes are for stress, what is the stress level each and every employee is facing. This research would try to find out the answer for these questions and it would suggest the strategies to reduce stress among the employees in hotel industry.
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