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The Effect of Frontline Service Encounters' Cooperation with Other Service Encounters on Job Satisfaction and Job Performance
서비스 프로세스 실현을 위한 고객접점채널간 협력이 직무만족과 성과에 미치는 영향

Minhee Son, Kyesook Han
2013 Journal of Channel and Retailing  

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doi:10.17657/jcr.2013.04.30.1 fatcat:rk6efbdssbfo3oiwfzdsen46uq
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Minhee Son, Kyesook Han. "The Effect of Frontline Service Encounters' Cooperation with Other Service Encounters on Job Satisfaction and Job Performance." Journal of Channel and Retailing 18.2 (2013) 1-26