A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
The file type is
Due to increased competition in the IT Services business, improving quality, reducing costs and shortening schedules has become extremely important. A key strategy being adopted for achieving these goals is the use of an asset-based approach to service delivery, where standard reusable components developed by domain experts are minimally modified for each customer instead of creating custom solutions. One example of this approach is the use of contract templates, one for each type of servicedoi:10.1145/1645953.1646106 dblp:conf/cikm/SayeedSDHMR09 fatcat:4udjsossize5jiyv55sv4aan74