A look into the work of care professionals: job quality and relational coordination / Una mirada en el trabajo de los profesionales de atención: la calidad del trabajo y la coordinación relacional

Leen De Kort, Ezra Dessers, Geert Van Hootegem
2015 International Journal of Integrated Care  
A look into the work of care professionals: job quality and relational coordination / Una mirada en el trabajo de los profesionales de atención: la calidad del trabajo y la coordinación relacional Abstract Introduction: The Care Living Labs programme in Flanders (Belgium) supports projects in which innovations in older adult care are tested in real life. Although the primary target group consists of older adults, care professionals are inherently part of care innovations. The study consists of
more » ... study consists of three steps: (1) document analysis of the living lab project plans; (2) survey on job quality and relational coordination among care professionals; (3) interactive workshops. This abstract treats the second step. The survey is short and serves as a quickscan. The results will be used as a basis for more extensive analysis during the workshops. Theory/Methods: The study combines two theoretical concepts: job quality and relational coordination. (1) Karasek's Job Demand / Control model predicts that job quality results from the combination of workload (i.e. job demands) and autonomy (i.e. job control). Karasek identifies four job types: low strain jobs (low demands, high control), high strain jobs (high demands, low control), passive jobs (low demands, low control) and active jobs (high demands, high control). Questions on job demands and job control were selected from the European Working Conditions Survey (EWCS). (2) Relational coordination refers to shared goals, shared knowledge and mutual respect between care professionals. A reduced version of Gittell's questionnaire was used to assess the overall level of relational coordination between care professionals. All care professionals involved were invited to fill in the online survey. Results: The first results indicate strong differences in job quality between different categories of care professionals (e.g. nurses, care assistants, home carers, cleaners). Differences in relational coordination are less pronounced, although indications were found that a higher percentage of high strain jobs seems to relate to a lower level of relational coordination. More detailed results will be presented during the conference. Discussions: Karasek's model predicts that mental strain results from the interaction of high job demand and low job control. Active jobs, which tackle high job demands with high job control, Agencia para la Innovación de Flandes por la Ciencia y la Tecnología (IWT). Keywords living lab; job quality; relational coordination; older adult care / laboratorio viviente; calidad de empleo; coordinación relacional; el cuidado de adultos mayores PowerPoint presentation http://integratedcarefoundation.org/resource/wcic3-presentations
doi:10.5334/ijic.2362 fatcat:gaueaj3ka5acjlm4l47it75i7q