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Study on Client-Satisfaction Factors in Construction Industry
European Journal of Economic Studies
Client satisfaction represents a crucial factor in the development and management of the construction process, as well in the creation of professional company-client relationships. Moreover, it is one of the major determinants of project success and therefore is a fundamental issue for construction managers who must constantly seek to improve their performance in order to survive in the marketplace. Providing superior quality and keeping customers satisfied are rapidly becoming the ways thatdoi:10.13187/es.2017.6.104 fatcat:zh7tajwwiffinaerad6gpwum2y