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Technological developments have become faster in the industrial era 4.0. Various companies have experienced many changes, one of which is in the field of delivery services, namely PT. JNE. this makes the increase in the demand for goods delivery services to be greater which makes service queue problems. These problems have an impact on customer service which results in inconvenience for every customer. To solve this problem, the researcher applies the waiting line method which aims to find outdoi:10.5281/zenodo.6785168 fatcat:syu2yppccjguhd4zxmy54ddpx4