A Study on the Educational Training Evaluation Model - Focusing on Call Center
교육훈련 평가모형에 관한 연구 - 콜센터를 중심으로

Eun-Hee Kim, Deuk Park
2012 Journal of the Korea Society of Computer and Information  
Call Center requires an ability of agents a lot more than face-to-face contact due to being achieved communication by non face-to face channel for contact with customers. In order to improve the ability of agents, Call Center carries out various educational training according to their work experience and function and with the accomplishment of educational training, Call Center is going to fulfill to develop its quality of counseling and productivity.
doi:10.9708/jksci/2012.17.10.185 fatcat:dvmgmlmf5fhfvdlkyu6g475iei