Enterprise Information Systems Change, Adaptation and Adoption
Information Resources Management
This article introduces and discusses the process and system conceptualization framework for adoption and ongoing evaluation of enterprise information systems, based on the series of recursive high and baselevel conceptualizations of organization's existing (as-is) and desired (to-be) processes and systems. The motivation for the framework is provided by a qualitative study that reveals two distinct approaches to the organizations' systems adoption and change. The approaches are labeled as
... are labeled as systems view and process view, centered on organizations' processes and systems respectively; where process oriented approach is more likely to result in better fit between the adopted systems and corporate needs. Consistent with this finding, the purpose of the introduced framework is to guide organizations toward embracing the process-centric approach to the adoption of enterprise information systems, by placing particular emphasis on processes' and supporting systems' fit with organization's strategic goals. tive space matrix is presented to clearly identify the issue of fit among organizational strategies, processes and systems. We propose and address four questions that address key aspects of this fit at different stages of system planning and deployment. The conceptualization framework based on the four questions is then presented. This framework is designed to facilitate the organization-wide commitment of planning for the change of information systems. It is presented as an important component of a multi-level effort that encompasses strategic goals, business processes, and information systems planning. The presentation of conceptualization framework is followed by the discussion of different modes of conceptualization. Finally, a comparison between the conceptualization framework and the existing approaches is presented, followed by the summary and conclusion.