What kind of specialized services attract patients?
환자유치를 위한 특화서비스에 대한 연구

Yong-Woong Lee, Yeong-Sik Jeong, Yun-Ji Kim, Eun-Hae Baek, Hyun-Sill Rhee
2010 Journal of the Korea Academia-Industrial cooperation Society  
Competition among hospitals has intensified, because hospitals and beds are oversupplying and the global medical market has opened in Korea. Method: we developed questionnaires of the patient's satisfaction about 20 items. We surveyed 297 out-patients and 302 in-patients. We analyzed the descriptive statistics and regression by SPSS(Version 17) and Excel. Results: The relations with the patient's loyalty and the specialized hospital service are 1) Recommend to other person: FHR use and the
more » ... HR use and the assistant for follow-up treatment were related positively for out-patient and PHR and FHR use were related positively for out-patient. 2) Revisiting: PHR use and the need of an assistant for follow-up patients were related for them and the PayTV were negatively related. Conclusion: FHR, PHR and assistant system for follow-up patient's condition were very useful factors to increase patient's loyalty.
doi:10.5762/kais.2010.11.12.4954 fatcat:kcvgailv4fhedc3b6jf6r3eidm