A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2021; you can also visit the original URL.
The file type is
Journal of the AIS
With the support of smart technology, IT-enabled services have become "smart" and have progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded as representative of these IT-enabled services. However, few studies on IT-enabled services investigate how the technological attributes of smart technology influence service performance in a continuously changing environment. We developed our research model according to Wixom and Todd's model, the literature on changedoi:10.17705/1jais.00647 fatcat:v2tx6p3tl5c3npggwoqzaphtki