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Transforming Public Service Delivery from the line to online in Nigeria: Leveraging on ICT Tools
2021
Acta Universitatis Danubius: Administratio
This paper examined e-public service delivery implementation and effectiveness in Nigeria. Aside the secondary data adopted from the United Nation e-Government Survey 2020, primary data was gathered through a descriptive research design that involved a systematic collection, presentation, and analysis of data sourced with an online survey (Google Form). The population for this study was infinite, comprising the users of government e-public services of eight (8) purposively selected Federal
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