Learning about users when you can't go there: Remote attended usability studies

S. Rosenbaum, L. Kantner
2008 2008 IEEE International Professional Communication Conference  
This paper describes a method for conducting usability test sessions remotely, when the user researcher is in a different location from the participants, and observers from the product team can watch from different geographic locations. This remote attended usability methodology (also called the remote synchronous method) is distinguished from automated user data collection, which is more suitable for quantitative research. Two case histories describe studies of nonprofit and commercial
more » ... , with details about facilitating the user sessions that characterize the remote methodology. The paper concludes with a summary of the strengths and weaknesses of remote attended usability studies.
doi:10.1109/ipcc.2008.4610237 fatcat:h7c3ptrhgjagbdhsm6p3dqkfnu