‫بررسی‬ ‫کیفیت‬ ‫برنامه‬ ‫های‬ ‫مهندسی‬ ‫آموزش‬ ‫سروکوال‬ ‫مدل‬ ‫از‬ ‫استفاده‬ ‫با‬ ‫هداوند‬ ‫سعید‬ 1 ، ‫نجم‬ ‫علی‬ 2 ، ‫یاورزاده‬ ‫سعید‬ 3 ‫و‬ ‫جوانبخش‬ ‫علیرضا‬ 4 :‫چکیده‬ A Review of the Quality of Engineering Training Programs using Servqual Model

Alireza Javanb, Saeed Yavarz, Najm Ali, Saeed Hadavand
unpublished
‫جلد‬ ،‫آموزش‬ ‫فناوری‬ ‫پژوهشی‬ ‫علمی‬ ‫نشریه‬ 9 ‫شماره‬ ، 3 ‫بهار‬ ، 4391 493 ‫علمي‬ ‫نشريه‬ _ ‫پژوهشي‬ ‫آمــــوزش‬ ‫فنـــاوري‬ ‫جــلـد‬ 9 ‫شــمـاره‬ ، 3 ، ‫بهار‬ 4391 ‫صص‬ ، 493 ‫الي‬ 491 :‫مقاله‬ ‫دريافت‬ ‫تاريخ‬ 33 / 31 / 99 :‫نهايي‬ ‫پذيرش‬ ‫تاريخ‬ 94 / 49 / 99 Abstract: In this research, descriptive and surveying method is used to evaluate the quality of engineering training programs. The statistical society of the research consists of 130 engineers of AzarAb Company covered by training
more » ... overed by training programs in 2012. Since the statistical society has a low volume, the whole society is considered as a statistical sample. Data was collected using Servqual standard questionnaire. The Cronbach Alpha coefficient was used to determine the reliability of the questionnaire and the obtained coefficient was estimated at 91%. To determine the validity of the questionnaire, the comments of several experts from industry and university professors were used and their recommendations and propose amendments were applied to the questionnaire. Data analysis was conducted by dual sample t test to identify the difference of each of the dimensions of the model. The obtained results show that engineers are not satisfied with the quality of trainings and that the provided trainings have not met their expectations.
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