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Unplanned effects of intelligent agents on Internet use: a social informatics approach
2006
AI & Society: The Journal of Human-Centred Systems and Machine Intelligence
This paper instigates a discourse on the unplanned effects of intelligent agents in the context of their use on the Internet. By utilizing a social informatics framework as a lens of analysis, the study identifies several unanticipated consequences of using intelligent agents for information-and commerce-based tasks on the Internet. The effects include those that transpire over time at the organizational level, such as e-commerce transformation, operational encumbrance and security overload, as
doi:10.1007/s00146-006-0051-8
fatcat:xoz7xiq3xvcsrhjmejht5harsu