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The Study Of Airline Service Quality In The Qeshm Free Zone By Fuzzy Logic
2011
Journal of Mathematics and Computer Science
This paper applies the fuzzy set theory for evaluating service quality of three airlines are active in Qeshm free zone in Iran via customer survey. Service quality is a composite of various attributes among them many intangible attributes are difficult to measure. So we invite fuzzy set theory to reflect the inherent subjectiveness and resolve the ambiguity of concepts that are associated with human beings'subjective judgments vaguely measured with linguistic terms. By applying AHP in obtaining
doi:10.22436/jmcs.002.01.18
fatcat:pl55yuwsazanrcqn4hm7qql2iq