The Satisfaction Levels of Outpatients in Silvan State Hospital Puplic

Mansur Özcan, Veysi Özkaynak, İzzettin Toktaş
2008 Dicle Medical Journal  
This study has been done with the aim of evaluating the outpatients' acknowledgement levels of the service and their expectancies. They have interviewed with 117 individuals who accept to participate in this study.The participants are 59% of men, 4,3% child (aged 0- 12), 13,7% adolesen (aged 13-18), others are adult individuals. 13,6% of participants have no social insurance and only 41,0% of them have green cards. 83,7% of patients from the first application and registration processes and
more » ... nnel, 86,3% given information from the consultation, 82,5% from the examination period, 78,2% from the doctors' giving information to the patients, 90,9% from the doctor's respect and delicacy, 90,7% from the nurses and health personnel have pleased or much pleased.69,8% of participants from the cleansing of toilet and wash basin in hospital, 76% generally from the hospital have pleased or much pleased. 75% of patients have stated that they will prefer the same hospital in the case of their illnesses. Also, 76% of patients have expressed that they will recommend to other patients.Patients are generally accepted as an indicator of service quality and a result of health services. For that reason, it is essential to be measured. The satisfaction level of outpatients in Silvan State Hospital was found very high.
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