The Covid-19 pandemic has seen an increasing use of video conferencing software as e-learning platforms. Students and faculty members face many challenges in using these platforms as part of the teaching and learning process, including technical problems. This paper reviews these challenges and offers solutions to improve the experience. A descriptive-analytical approach was used, with the researchers collecting data from the literature and from questionnaires distributed to 32 faculty members

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... nd to 104 students of higher education institutions in the Sultanate of Oman. This paper suggests improvements to enhance the experience of e-learning platforms, from the user perspective in the higher Education Institutions-Sultanate of Oman.