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Outsourcing Global Services
The paper expands theoretical and empirical understanding of capabilities development in the mediated offshore outsourcing model whereby a small or a medium-sized firm delivers offshore software services to a larger information technology firm that in turn contracts and interfaces with the actual end-client onshore firms. Such a mediated model has received little prior research attention, although it is common particularly among Chinese firms exporting services to Japan, the largest exportdoi:10.1057/9780230227415_5 fatcat:gsmqzb6fhjb45kuivgffm57zde