VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing

2007 Proceedings of the Ninth International Conference on Enterprise Information Systems   unpublished
Keywords: User interface design methodologies, enterprise-wide systems, enterprise resource planning, usability. Abstract: Our research is concerned with developing design guidelines aimed at improving the usability of enterprisewide information systems by employing collaborative problem solving as a model for user-system interaction. In this paper, we present our approach to addressing a critical design issue that we identified through our field research: namely, system-to-user communication
more » ... volving components of a complex process flow. This approach uses a dynamic process graph and a set of related task links that are displayed alongside the traditional ERP task interfaces. We outline the collaborative framework and position our solution within it. This solution can benefit other application areas, especially those that involve protracted processes that are not familiar to the user.
doi:10.5220/0002352401230128 fatcat:apxkpifamndlfp5gx5ui3encum