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House of quality-based analysis of new service development using context free grammar evaluation-enhanced fuzzy hybrid modelling
2021
IEEE Access
The purpose of this study is to analyze new service development competencies based on house of quality (HoQ) in the healthcare industry by using a hybrid interval-valued intuitionistic decision-making approach with fuzzy linguistic information modelled by hesitant fuzzy linguistic term sets (HFLTSs) and linguistic 2-tuples. The novelty of the manuscript is to identify a list of criteria, dimensions, and alternatives for HoQ-based new service development used for the investment decisions in
doi:10.1109/access.2021.3117796
fatcat:sksldpd3bnfhnp2dvms4cuffem