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A rapid development in information technology has transformed not only the way people work and interact with each other, but also the focus of management, from within the enterprise to the relations among business partners. Electronic media, such as e-mail, LAN, intranet and Internet, enable tools that help the enterprise to collaborate on its work and missions within its own organization and with other independent enterprises, including suppliers, customers and even competitors. The workdoi:10.1080/09537280310001647931 fatcat:dzkvikmbsng2vi4bhwes224f6e