PERFORMANCE EVALUATION IN ISO 9001:2015

Radosław Wolniak, Politechnika Śląska, Wydział Organizacji i Zarządzania, Instytut Ekonomii i Informatyki
2021 Scientific Papers of Silesian University of Technology. Organization and Management Series  
Purpose: The aim of the paper is to analyze the problems connected with the performance evaluation realized within the organization in the ISO 9001:2015 implementation process. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The organization shall evaluate the performance and the effectiveness of the quality management system. it should retain
more » ... should retain appropriate documented information as evidence of the results. To achieve good performance evolution level in organization which have ISO 9001:2015 quality management system we need to implement appropriate monitoring system. Especially useful system is a system based on KPIs indicators which can measure particular activities of the organization. If we use good and broad system of KPIs indicator we can measure almost all aspect of functioning of quality management system. Then we could use those measure in the process of quality management system improvement. It lead to better performance of the system, better quality and better customer satisfaction. Originality/value: Detailed analysis of all subjects related to performance evaluation in ISO 9001:2015.
doi:10.29119/1641-3466.2021.151.50 fatcat:p55ftlrxxvbt5dogf3pdplzl4i