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EFFECT OF E-BANKING ON CUSTOMER SATISFACTION: A CASE OF SELECTED COMMERCIAL BANKS IN ARBA MINCH CITY
2018
The main purpose of this study is to investigate E-Banking and its effect on customer satisfaction. This study was conducted on customers of CBE, DB, AIB, UB, and BOA under Arba Minch city branches In connection to this, structured questionnaire have been distributed to 100 selected samples but analysis was made based on the data collected from 98 respondents. Analysis and interpretation of the data was conducted by using descriptive and inferential statistical tools with the help of SPSS.
doi:10.20372/nadre:1554185465.19
fatcat:njvu3dq2zzfqlpplhhwcadituq