A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2021; you can also visit the original URL.
The file type is
The move from boxed products to services and the widespread adoption of cloud computing has had a huge impact on the software development life cycle and DevOps processes. Particularly, incident management has become critical for developing and operating large-scale services. Prior work on incident management has heavily focused on the challenges with incident triaging and de-duplication. In this work, we address the fundamental problem of structured knowledge extraction from service incidents.arXiv:2101.05961v2 fatcat:envypijvyvej3lieo3yqudf6ri