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A Reference Architecture for On-Premises Chatbots in Banks and Public Institutions
2021
Chatbots have the potential to significantly increase the efficiency of banks and public institutions. Both sectors, however, are subject to special regulations and restrictions in areas such as information security and data protection. The policies of these organizations therefore, in some cases, reject the use of cloud and proprietary products because in their view they lack transparency. As a result, the implementation of chatbots in banks and public institutions often focuses on open-source
doi:10.18420/informatik2021-106
fatcat:ea4opr4u5jbohmojuvg774gibq