RafP Technologies has been involved in conducting Capability Maturity Model [1] (CMM ® )-based and CMM Integration (CMMI)-based appraisals since 1993. These included Software Process Assessments (SPAs), CMM-Based Appraisals for Internal Process Improvement [2] (CBA IPIs) and appraisals using the Standard CMMI Appraisal Method for Process Improvement (SCAMPI). Data from a set of 40 comprehensive appraisals conducted over the 10 years, and spanning Europe, North America and South America, was

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... iled and subsequently used to better understand the factors at stake in organizations developing products and services relying on Information Technology. These appraisals covered levels 2 and 3 of the CMM. In particular, some anomalies were detected that warranted more in-depth analysis. Even though correlation was observed between process maturity level and quality of resulting products and services, it was not true for all cases. Good quality products and services sometimes originated from organizations characterized by a low maturity level, resulting from the relatively low number of IT best practices that had been implemented, whereas in other cases, organizations characterized by a higher maturity level generated disappointing results. Sommaire Abstract N.Ed.: The content for this article was taken from the book "Reducing Risk with Software Process Improvement" written by this article's author. Its copyrights thus remain with him, and all related matters should be referred to him directly. by Louis A. Poulin, Chief Technology Officer GRafP Technologies Inc.