Review spam detector with rating consistency check

Kuldeep Sharma, King-Ip Lin
2013 Proceedings of the 51st ACM Southeast Conference on - ACMSE '13  
Nowadays it is very common for people to write online reviews of products they have purchased. These reviews are a very important source of information for the potential customers before deciding to purchase a product. Consequently, websites containing customer reviews are becoming targets of opinion spam. -undeserving positive or negative reviews; reviews that reviewers never use the product, but is written with an agenda in mind. This paper aims to detect spam reviews by users.
more » ... of the review will be identified based on previous research, plus a new featurerating consistency check. The goal is to devise a tool to evaluate the product reviews and detect product review spams. The approach is based on multiple criteria: checking unusual review vs. rating patterns, links or advertisements, detecting questions and comparative reviews. We tested our system on a couple of sets of data and find that we are able to detect these factors effectively.
doi:10.1145/2498328.2500083 dblp:conf/ACMse/SharmaL13 fatcat:nil5pmafx5e5ppnpxgicpav5qe