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Total Quality Management (TQM) is a well documented philosophy for improving business and operations activities through adopting quality management systems, procedures and competencies. The approach is underpinned by the notion of striving for excellence in performance in fulfilling customer expectations. The aim of this pilot survey is to examine how widespread TQM has been implemented within the UK textile manufacturing sector that is characterised by a high proportion of Small and Mediumdoi:10.1533/joti.2004.0058 fatcat:7vtlnzdzqrhthkgyekece3ydue