A contingency model of conflict and team effectiveness

Jason D. Shaw, Jing Zhu, Michelle K. Duffy, Kristin L. Scott, Hsi-An Shih, Ely Susanto
2011 Journal of Applied Psychology  
The authors develop and test theoretical extensions of the relationships of task conflict, relationship conflict, and 2 dimensions of team effectiveness (performance and team-member satisfaction) among 2 samples of work teams in Taiwan and Indonesia. Findings show that relationship conflict moderates the task conflict-team performance relationship. Specifically, the relationship is curvilinear in the shape of an inverted U when relationship conflict is low, but the relationship is linear and
more » ... ative when relationship conflict is high. The results for team-member satisfaction are more equivocal, but the findings provide some evidence that relationship conflict exacerbates the negative relationship between task conflict and team-member satisfaction.
doi:10.1037/a0021340 pmid:20939655 fatcat:vcqjny7usnbrnodmn37kyzueky