Knowledge Coordination in Distributed Software Management: an Analysis of breakdowns in Multimodal Virtual Meetings

John Stouby Persson, Lars Mathiassen
2012 European Conference on Information Systems  
Software organizations are increasingly relying on cross-organizational and cross-border collaboration, requiring effective coordination of distributed knowledge. However, such coordination is challenging due to spatial separation, diverging communities-of-practice, and unevenly distributed resources. We have therefore studied virtual meetings among the managers of a cross-organizational and cross-border joint venture who was highly dedicated to multimodal communication. Since coordination is
more » ... st clearly noticeable when it is lacking, we investigated knowledge coordination by analyzing communication breakdowns on recordings of their combined teleconferencing and real-time collaborative modeling. As a result, we offer theoretical propositions that explain how distributed software managers can deal with communication breakdowns and effectively coordinate knowledge through multimodal virtual meetings.
dblp:conf/ecis/PerssonM12 fatcat:c54msqaamfaprmlv7hplebif4y