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Perceived Emotional Intelligence in Virtual Agents
2017
Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '17
In March 2016, several online news media reported on the inadequate emotional capabilities of interactive virtual assistants. While significant progress has been made in the general intelligence and functionality of virtual agents (VA), the emotional intelligent (EI) VA has yet been thoroughly explored. We examine user's perception of EI of virtual agents through Zara The Supergirl, a virtual agent that conducts question and answering type of conversational testing and counseling online. The
doi:10.1145/3027063.3053163
dblp:conf/chi/YangMF17
fatcat:a2z7drkqhbbspgeatle6eigjaa