Management at the Outsourcing Destination - Global Software Development in India

Sadhana Deshpande, Ita Richardson
2009 2009 Fourth IEEE International Conference on Global Software Engineering  
In Global Software Engineering Research, there have been many studies carried out from the perspective of the company who is outsourcing software development. However, very few studies focus on the companies to whom the software development is being outsourced. In this paper, we highlight India as a major outsourcing destination and present experience from companies that manage outsourced software development.. In carrying out this activity, Indian software companies have confronted various
more » ... fronted various issues which are local, remote, internal and external and for which solutions have been instigated. This paper presents research carried out within Indian software companies in which we investigated issues faced when implementing global software development and the solutions used by these companies. We present these solutions so that they can be followed by other outsourcing destinations thus enabling them to operate successfully across geographical, national and international cultural boundaries. used are teleconferencing "once or twice a day", videoconferencing "if necessary". Instant Messengers are "not used for security reasons" they "create difficulty in Audit". The language and accent issue in oral communication as well as the use of English language in written communication (UK and US English) is supported by training the employees. For vertical and horizontal communication we have seen cases where a model is established which mentions the communication protocol among all the team members for simple, clear, appropriate, relevant, credible and non-overlapping communication.
doi:10.1109/icgse.2009.29 dblp:conf/icgse/DeshpandeR09 fatcat:b5ogalrojrejbghbvfs3v6q3oa