Global challenges can not be avoided either from government or private sector, likeit or not all parties are required to prepare themselves to be able to survive the standardizationof management has become a major issue, more specifically the standardization of qualitymanagement systems (ISO 9001:2008). To that end, the government and private agencies needto set up the framework of the system towards a desired quality of the institution in accordancewith the goals and objectives. Through human

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... esources, infrastructure and workingenvironment of the application of ISO 9001:2008 in the sense that the goal or objective qualityof an institution capable of achieving conformity with the wishes of the expected (customersatisfaction) or a partner institution.Analyizing the effect of the Implementation of ISO 9001:2008 (human resources,infrastructure and work environment) to customer/patient satisfaction simultaneously orpartially at the Medical Center PT. Kertas Leces (Persero).Descriptive and inferential analytic study with purposive sampling 50 respondentsquestionnaire instrument, Likert scale and multyple regression analysis techniques with a(0.05).Implementation of ISO 9001:2008 (human resources, infrastructure and workenvironment) with the F test, sig (0.000) < a (0.05), and Fcount (92.530) > Ftable (2.8068)simultaneously is very significant effect to Customer satisfaction with simultaneouslydetermination contribution (85,8%). Variables: Human resources sig (0.000) < a (0.05) andtcount (5.728) > ttable (1.679) partially was very significant with (0.719) partially effect tocustomer satisfaction, Infrastructure with sig (0.128) > a (0.05) and tcount (1.549) < ttable(1.679) partially was not sign [...]