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Reference Evaluation:
1992
The Reference librarian
The current interest in reference evaluation has its roots in the unobtrusive testing begun twenty years ago. Evaluation before that was centered on criteria of quantity rather than quality. When unobtrusive testing began reporting accuracy rates hovering in the 50% range, reference services responded by exploring a variety of techniques to measure quality of service including unobtrusive testing, patron surveys, and peer review. Methods to improve reference service, such as training workshops,
doi:10.1300/j120v17n38_17
fatcat:kmhjp4cmebhd7d2nmb4cpljej4