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Evaluation of User Satisfaction with Academic Libraries Services Based on Students Perspectives
2021
OALib
Evaluation of user satisfaction is a significant determinant of library performance in terms of quality service delivery to ascertain and innovate where the library services need improvement. The main goal of the study is to evaluate user satisfaction of academic library services based on students' perspectives and determine the relationship between user satisfaction and the overall library service quality. The study adopted the survey research method and a user satisfaction questionnaire was
doi:10.4236/oalib.1107783
fatcat:sjmrwqcfkbbulop3idirt4fpyq