Peer Coaching in a University Reference Department

Gwen Arthur
1990 College and Research Libraries  
Seeking to extend its regular staff development program, Temple University's Reference and Information Services Department implemented in Spring 1989 a semester-long peer coaching program designed to provide staff with support in fine-tuning and maintaining certain reference desk skills. The program combined training in positive reference behaviors, objective observation, and feedback. In addition to detailing the peer coaching experience at Temple, the article covers the origins of the
more » ... gins of the program, coaching basics, and peer coaching's applicability to the academic library setting. or many years the Reference and Information Services Department at Temple University has had a training program for all reference desk staff, both professional and paraprofessional. We also have regularly scheduled departmental staff development programs that cover a variety of topics from specialized reference sources, Gwen Arthur is a Desk Services Coordinator at
doi:10.5860/crl_51_04_367 fatcat:ulu6x65uuzcqppzkjsqqypoy4a