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Fictitious consumer responsibility? Quantifying social desirability bias in corporate social responsibility surveys
2017
Palgrave Communications
Corporate social responsibility (CSR) surveys repeatedly indicate significant consumer interest in products and services of businesses that follow virtuous business practices. Yet the existence of a causal relationship between company responsibility and its financial performance is a contested area, and clear evidence that CSR would create a competitive advantage is missing. As ethical evaluations are deeply embedded in responsibility, this discrepancy casts doubt on the genuineness of the
doi:10.1057/palcomms.2016.106
fatcat:lr7wfj3bovcwfjmzvvf3nmdoay