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The paper takes the track towards the understanding of Customer Relationship management and its relationship with technology through the CRM Softwares. The CRM concept has been originated from the advancement in the technology and change in the production centric approach to the customer centric approach in an organization. In today's competitive environment the organizations have ready realize the importance of the customer satisfaction. The paper provides highlights to the three forms of CRMfatcat:xpefcedz6zgorct3of2xbpksxe