Training Need Assessment in Class IV Employees at a Multispecialty Hospital in Mumbai

Ravindra Shivappa Kembhavi, Huligamma Ravindra Kembhavi, Harshal Gokuldas Kshirsagar
2019 Journal of Evidence Based Medicine and Healthcare  
A BS T R A C T BACKGROUND Training needs assessment is an ongoing process of gathering data to determine what training needs exist so that training can be developed to help the organization accomplish its objectives. 1 Training need assessment is an effective way to identify any gap between the skills your business needs and those employees have. 2 Class IV Employee is an essential component in the process of achieving the mission and vision of a hospital. Very few studies have been conducted
more » ... owing needs for training of these categories of employees. Due to competition among the hospitals for standardization or accreditation and making hospitals patient friendly, it is important to assess their training needs. Against this background, we conducted this study among these workers. We wanted to evaluate the socio-economic profile, assess the skills, and assess the need for training in order to deliver optimum care. METHODS This is a cross-sectional study. 20 employees were recruited from multi-specialty hospital and surveyed for a duration of 15 days. Data was collected from supervisors of two wards using pretested questionnaires. Analysis was done using percentages and proportion with the help of SPSS software. RESULTS Out of 20 employees, 16 (80%) were male and 4 (20%) were female. Most belonged to the age group of 36-50 years. 80% of the employees felt that no training is required; whereas, only 4 (20%) felt that training is required. None of the workers was aware about recent advances in health care and was versed in solid waste disposal of hospital & fire fighting. CONCLUSIONS The present study showed that there is a need for training Class IV employees in communication skills, listening skills and constant motivation about patient care is required. Recent advances in safety management, hospital waste management, should be briefed from time to time. The perception of supervisors was that the overall performance was satisfactory.
doi:10.18410/jebmh/2019/617 fatcat:xfiog7utovdmjms24tik7ckpd4