On user-centric tools for QoE-based recommendation and real-time analysis of large-scale markets

Michalis Katsarakis, Georgios Fortetsanakis, Paulos Charonyktakis, Alexandros Kostopoulos, Maria Papadopouli
2014 IEEE Communications Magazine  
This article focuses on mechanisms that empower users with quality of experience recommendations and smart real-time analytics. It presents a user-centric recommendation system (called u-map) that enables users to collect network measurements and subjective opinion scores about the performance of various services. It also cross-correlates measurements obtained by u-map to provide geo-statistics, user profiles, and quality of experience prediction models for different services. The article also
more » ... resents CoRLAB, a modular multi-layer framework for modeling and assessing various markets, services, and their evolution under a diverse set of customer populations and conditions. Umap feeds CoRLAB with user measurements and feedback in (semi) real-time. The article discusses how u-map and CoRLAB have been used to analyze telecommunication markets and services. It highlights the main research results, challenges, and potential research directions.
doi:10.1109/mcom.2014.6894450 fatcat:klzzkmrggvh2rexgaxufr7as6y