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Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning
2022
Proceedings of the Third Workshop on Deep Learning for Low-Resource Natural Language Processing
unpublished
Automatic Speech Recognition (ASR) systems typically produce unpunctuated transcripts that have poor readability. In addition, building a punctuation restoration system is challenging for low-resource languages, especially for domain-specific applications. In this paper, we propose a Spanish punctuation restoration system designed for a real-time customer support transcription service. To address the data sparsity of Spanish transcripts in the customer support domain, we introduce two
doi:10.18653/v1/2022.deeplo-1.9
fatcat:aqvfzub7ifh5zlfagwx7paco7y