A Strategies for Attraction of Consumers in Urban Entertainment Centers and Investigation of Relationships between User Satisfaction and Intent of Revisiting
복합상업시설에서의 집객화 전략요소와 이용자 만족도 및 재방문 의도와의 관련성에 관한 연구

Hyungjun Kim
2016 Journal of the Korea Society of Digital Industry and Information Management  
This study aims to investigate strategies for attracting consumers in Urban Entertainment Centers and understand the relationship between user satisfaction and intention of revisiting. To accomplish this, the strategic attraction factors were set as functional, experiential, episodi c, and semantic. The relationships between these factors and revisiting intentions were studie d experimentally. The result of the study can be summarized to 3 points. First, the 4 strategic factors that were
more » ... d all had a significant influence on revisiting intention. Therefore the more these factors have an influence, the higher the satisfaction and revisiting intentions. Se condly, out of the attraction factors the one with the biggest influence to customer satisfactio n turned out to be 'functional factors' which is related to convenience, accessibility and avail ability. The factor that had the biggest influence on revisiting intentions turned out to be 'se mantic factors' which is related to events, unusualness and temporality. Through this result we can see that to enhance satisfaction 'functional factors' should be considered first and to increase revisiting intentions 'episodic factors' should be considered first. Thirdly, it could be assumed that satisfaction of the visitors could boost intentions of revisiting.
doi:10.17662/ksdim.2016.12.3.311 fatcat:ozrpfi2uhnba5pp3fvywhjd4pq