The role of business organizations has been challenged owing to its adverse social impact. Civil Society (CS) is considered as possible contender to shape business outcomes enabling social order and social sustainability. However, CS does not demonstrate an active interest to carry out its role, raising the question 'How does the civil society engages with businesses'. Theoretical lens the study primarily employs, the Deliberative Democracy Theory (DDT) by Habermas (1996) , underscores role of

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... S to identify social issues and take that into deliberation in public sphere in finding just solutions and social order. However, DDT has not been able to explain the failure of CS to engage with businesses in finding solutions despite businesses causing social issues. Hence, in exploring how the civil society engages with businesses, the present study employed qualitative research design with Multiple Embedded Case Study method. Data collected through in-depth interviews and documents were analyzed through thematic