Where is My Pay? Critical Success Factors of a Payroll System – A System Life Cycle Approach

Mohan Thite, Kuldeep Sandhu
2014 Australasian Journal of Information Systems  
Majority of firms deploy technologies in HR administrative applications. While payroll processing is a routine transactional activity, poor design and implementation of payroll system can cause immense harm to employee and organizational well-being. Based on the case study of a flawed payroll system in a large and complex public sector organization in Australia, we highlight the key success factors using the system life cycle approach underpinned by the agile philosophy. It highlights the
more » ... al importance of strategic organizational review, user involvement and ongoing communication with diverse stakeholders during the planning, analysis, design, implementation and review stages of a payroll project. It reinforces the need for the adoption of and adherence to sound project and change management methodologies. We also explore the limitations of shared service center approach.
doi:10.3127/ajis.v18i2.820 fatcat:5ogoujuxm5elflm6i5rftytvxi