Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

Palmira López-Fresno, Fernando Fernández-González
2014 Nang Yan Business Journal  
Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a
more » ... asic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.
doi:10.2478/nybj-2014-0033 fatcat:n3gn3c6jijecrdntsdvrqxlk5y