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Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View
2014
Nang Yan Business Journal
Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a
doi:10.2478/nybj-2014-0033
fatcat:n3gn3c6jijecrdntsdvrqxlk5y