Predictors of patient satisfaction

Iftikhar Ahmad, Allah Nawaz, Shadiullah Khan, Habibullah Khan, Muhammad Adnan Rashid, Muhammad Hussain Khan
2012 Gomal journal of Medical Sciences  
Patient satisfaction is a multi-factorial concept. Diverse variables are used to analyze patient attitude, positive or negative, about the hospital services. Patient satisfaction is basically a match of expectations with experiences of the patient during a treatment process. The main objective of this study was to determine the satisfaction of the admitted patients about care in public sector hospitals. Material & Methods: This study measures the changes brought in the patient satisfaction of
more » ... mitted patients in different wards in public sector hospital in district D.I.Khan. Primary data was collected through survey approach with systematic random sampling from 176 patients. A structured questionnaire was extracted from the literature. Results: Males were 55 and females 121. Twenty-eight patients were younger than 20 years whereas 21-40 years and 41 years or more were 82 and 66 respectively. Urbans were 73 and Rural 103. The results show that Patient satisfaction is determined by the predictors; Satisfaction from staff (p
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