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Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis
2019
Sustainability
The tourism industry has received increasing attention as it has become one of the fastest developing business sectors around the world. Service quality in tourism has come to be regarded as an important impetus for economic growth; however, the focus on tourism service quality has not yet been satisfactorily or comprehensively reviewed. Therefore, we conducted a systematic literature review combining bibliometric, citation network and keyword network analysis. We selected the top five tourism
doi:10.3390/su11133665
fatcat:vfspebd4uzarhjg3nqs4dpuab4