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Deep in the heart of client services
Proceedings of the 31st annual ACM SIGUCCS conference on User services - SIGUCCS '03
Client Services", "User Services", "Customer Service": whatever we call it at our various colleges and universities, it's not just about fixing hardware and software. The biggest part of the services we provide is how we interact with the client, in person, on the phone, and/or via e-mail. It's one thing to have a staff of people who are extremely knowledgeable about the hardware devices and software applications at our institutions. It's another thing to be able to combine that with a sincere,doi:10.1145/947469.947482 dblp:conf/siguccs/Murnan03 fatcat:p3477cmh7jenxgcnke2gweth7m