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Customer reviews are important information that can be used by providers of goods or services to maintain customer loyalty, understand customer feelings and analyze the business competition. Users use customer feedback on social media or e-commerce as material for consideration before using or buying products. This study aims to conduct a sentiment analysis for user satisfaction of the Video on Demand application in Indonesia with the Long Short-Term Memory (LSTM) model. LSTM, which is a deepdoi:10.1051/e3sconf/202131705031 doaj:1fef7db797934a05bd8a6bc5a18f799d fatcat:w72wx7cofnhi7bpdmesoiv6keq